This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category 'Other. The cookies is used to store the user consent for the cookies in the category 'Necessary'. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category 'Functional'. The cookie is used to store the user consent for the cookies in the category 'Analytics'. These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. This combination has made Umbrella a winning choice.” The Umbrella team is clearly well versed with Citrix technology and were quickly able to identify technical issues. Says Parvesh Chahal, IT infrastructure Manager at Cyril Amarchand Mangaldas, “The Umbrella team understood our business requirement and began the technical assessment with the right perspective. As escalations dipped, user satisfaction zoomed upward. These measures brought about drastic change and the result became evident in a short time. UIC instituted processes to regularly share data and review network performance with the client, thereby improving performance consistently and continuously.

In case of escalation UIC experts are swiftly called in, who then work collaboratively with onsite engineer to stabilize the environment and settle the log. UIC also deployed an onsite engineer who handled most issues, rarely requiring escalation. The company rolled out an upgraded version of Citrix Xen, deployed patches and reconfigured servers aligned to network load. Then UIC conducted due diligence and found several issues: server imbalance, compatibility issues outdated features, bugs and security holes. This clogged the network and caused performance issues. Being a legal firm, the client required lawyers to collaborate and share heavy files.

First, UIC spent time understanding the client’s business objectives.

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